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Crosse Auto Repair

490 reviews
1003 West Ave S. ,
La Crosse, WI, 54601
Mon - Fri: 7:30 AM - 5:00 PM
(608) 668-6090
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1

Called Monday for appointment. Got one for Wednesday. Dropped car off in morning. By 4pm the car still hadn't been touched. They appear to need 2 days for a simple OIL CHANGE. Won't make that mistake again

Hi Ann. Your original appointment was for an oil change only. When you dropped off your vehicle you had a check engine light that also needed to be diagnosed. We gave you a loaner vehicle so that you would not be inconvenienced for the extra time we would need. Sorry this did not meet your expectations.

- Bob's Auto Service
5

Honest & concise assessment of needed repairs in a matter of minutes. I wish I would have started going to Bob's years ago. They clearly have higher standards of customer service and more knowledgeable technician's than the majority of auto repair options in La Crosse.

J Kelley thank you for the great review and such positive comments. We have the best customers and employees. Welcome to Bob's family. We look forward to your next visit.

- Bob's Auto Service
4

Thank you so much Cassie! We appreciate you taking the time to give us your opinion. Always our pleasure to assist you with your Hyundai. Have a super upcoming weekend!

- Bob's Auto Service
1

I took my car into Bob's for a scheduled diagnosis appointment. The mechanic who I turned my keys over to left my car unlocked in their lot for the whole weekend. I had over $2,000 worth of my property stolen from my car. The mechanic said he was unable to lock my car with the key fob (it works) and made no attempt to lock it manually or contact me. On top of that they made me pay $50 for the diagnosis. There also is a history of theft in area. Unless you have no other options, you're better off going somewhere else that doesn't charge you $100 for an oil change and will lock your car. Service: Auto engine diagnostic

Good morning. We are sorry that this has happened while your vehicle was in our parking lot. Thank you for reviewing the security tape with us. We have been in contact with the police department and our insurance company in regards to this situation. Unfortunately, our insurance company has noted that we are not responsible for thefts from customer cars. We will continue to work with the police in this matter.

- Bob's Auto Service
5

Wonderful service provided as my vehicle wouldn't start and I live out of town. Thank you!

Good morning, Mike. Thank you for taking the time to give us such a positive review! We appreciate your kindness. Glad we could get you and your truck back on the road in a timely fashion. Have a super Monday.

- Bob's Auto Service
5

Brian was good with my questions. Repairs were done promptly. Great communication. Will definitely use again. An instance of "you get what you pay for". I count the price of repair as an investment in my car. Services: Battery, General repairs & maintenance, Electrical repair

Good morning, Eva. Thank you for taking the time to give us a review as a first time customer! Nice way to start our Monday morning. Even though your Cherokee had to be towed; we were able to get you up and running fairly quickly. We put quality and service first, glad it shows.

- Bob's Auto Service
5

Thank you, Chantel! We are always here for you. Have a great week!

- Bob's Auto Service
5

First time customer. Called on a Friday needing to get my car in somewhere and they gave me a Tuesday morning appointment. Gave me a loaner car, it was clean and very useful to allow me to get to work. They fixed my car in an extremely timely manner at half the price of where I usually go. Highly recommend this place, will be going back for all my service needs. Service: Exhaust

Hi, Andrea! Thank you so much for the great review. So glad we were able to help you with your Pontiac Vibe. I've had two Vibes and would still be driving one today if I could. We have 3 loaner vehicles for situations just like yours. One way we can help reduce customer stress when repairs are needed. Have a great day and enjoy our Fall weather.

- Bob's Auto Service
5

Personally, the only things I look for in a mechanic are honesty and fair prices. The team at Bob’s has both. They also do fantastic work, which is the cherry on top.

Wow! Thank you, Nate, for an awesome review! What a cherrific (pun intended) way to start our day! We pride ourselves on putting quality and service first. Glad you think so too. Have a great day, Nate.

- Bob's Auto Service
5

The staff at Bob's is awesome! They took the time to listen to the symptoms of my vehicle that I described and got it remedied. We not only take our fleet vehicles there but started taking our personal vehicles there. Even though they are up to date with technology they have an old school feel in friendliness which I appreciate, the way things should be done! George...... Service: General repairs & maintenance

Wow! Thanks, George. We appreciate your words of wisdom! Have a great upcoming weekend.

- Bob's Auto Service
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1003 West Ave S. La Crosse, WI, 54601 (608) 782-1375
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