I took my car into Bob's for a scheduled diagnosis appointment. The mechanic who I turned my keys over to left my car unlocked in their lot for the whole weekend. I had over $2,000 worth of my property stolen from my car. The mechanic said he was unable to lock my car with the key fob (it works) and made no attempt to lock it manually or contact me. On top of that they made me pay $50 for the diagnosis. There also is a history of theft in area. Unless you have no other options, you're better off going somewhere else that doesn't charge you $100 for an oil change and will lock your car. Service: Auto engine diagnostic
Good morning. We are sorry that this has happened while your vehicle was in our parking lot. Thank you for reviewing the security tape with us. We have been in contact with the police department and our insurance company in regards to this situation. Unfortunately, our insurance company has noted that we are not responsible for thefts from customer cars. We will continue to work with the police in this matter.
- Bob's Auto Service