Will you need a loaner? Will you need a shuttle service after drop off?
Please let us know in advance.

5

I've been taking my car to Bob's since I moved to the La Crosse area almost 2 years ago. They have been consistently thorough, professional, and helpful in their work. I very much appreciate the friends who recommended them to me.

5

When you need a shop you can trust for your college daughter's vehicle in LaCrosse, go to Bob's. Brian and the crew are very helpful and trustworthy. They just put new tires and headlights on...good to go and safe for winter. Thank you Bob's!

1

WOULD NOT RECOMMEND: I went in to have a battery check done. He quoted me $45.00 which I thought was reasonable. Then he told me he would have it done by noon. They didn't have it done until 3pm. I went to pick it up to find out they wanted to "fix a problem" they found by pulling out my back seat, which they stained, to tell me a part was recalled. I called the dealer and the "recalled part" didn't apply to my car, so that was also a lie. I paid $104.00 for the battery check and for them to tell me I have a recalled fuel injector, a stained back seat and front seat, and for them to remove a seat and do additional work without calling me and getting my permission first. Turns out everything they did because "it was necessary" was a lie after getting it checked by a second opinion. After I returned to work, I grabbed my jacket that I had left in the back seat during the maintenance out to find they had used my jacket and books to cover up the stains from removing my back seat. When I called them back to complain about it, they said it was probably there before I brought the car in. Even though I had the car detailed just days before, and nothing and no one but my jacket and books had been in the back seat since. Especially not something black on my tan interior. 👎🏼👎🏼🙄

Hi, Destiny. We are very sorry to hear that your experience back in November did not meet your expectations, as we strive very hard to put quality and service first for our customers. We use a computer program that alerts us when there is a bulletin for vehicles that we are servicing. It was informing us your vehicle had a bulletin out for the fuel injector, thus we advised speaking to a dealership; which I see you did. Thank you. Our technician checked on the injector issue for you by moving the back seat. Unfortunately, some fingerprints were unknowingly left on your seats. We never lie to our customers and when we make an error, we reach out to our them and try to resolve the problem immediately. If my memory serves me correctly, we offered to have you come in so that we could take care of the finger prints. That offer still stands. Have a great week!

- Bob's Auto Service
5

Bob's Auto Service is by far the best auto shop I've been to. As a college student who doesn't know much about cars, the guys there were honest and timely with their repairs. They even went out of their way to find a different part I needed for a much cheaper price.

Thank you, Emily, for the perfect review! As former college students ourselves we know how valuable a trusted repair shop can be. It was our pleasure to assist you with your repairs. Enjoy the Fall season.

- Bob's Auto Service
1

My son is a student at UW Lacrosse. He called to tell me he had a noise he thought was suspension related in his 2000 Accord. Because he lives 160 miles from home, I told him to bring it in to have it looked at. He called me later to tell me that the sway bar links and bushings needed to be replaced and he was charged 360.00. I went online and found the most expensive parts were around 70. Add at most 100.00 for labor. He got ripped off.

Thank you, Robert, for the feedback. All comments and concerns are taken seriously. We use quality parts that come with a 2-year/24,000-mile warranty. The parts that consumers can purchase online are generally not up to our standards and do not have any warranty. I would welcome a call from you to discuss this matter further.

- Bob's Auto Service
5

Used to take all of my vehicles to a local service shop, then they closed. I've been struggling to find another that I felt could be trusted 100%...looks like I found it with Bob's Auto Service. They have a life long client. Top service and work was spot on!

Thank you, Erik, for the glowing review! So glad we were able to fill your repair shop needs. Welcome to Bob's family.

- Bob's Auto Service
5

Great, friendly service and they genuinely care about your safety. Highly recommended.

Thank you for the kind words and recommendations! Our customers' safety is really important to us. Glad we could assist you with your vehicle. Have a wonderful holiday!

- Bob's Auto Service
5

Thank you CJ for the review. Have a super weekend!

- Bob's Auto Service
5

Bob's Auto Service is hands down the best auto shop I have ever been to! The customer service is incredible and when I explained what was wrong with my vehicle they made sure to get me in that day to get it fixed. I would highly suggest everyone to bring your vehicles here!

Casey, thank you so much for the 5* review. We strive to put quality and service first... glad to know it shows! Hope you have a fantastic weekend.

- Bob's Auto Service
5

They'll do what they can to help you out. Fair pricing and honest opinions.

Thank you, Kye, for the perfect review! Enjoy our fall weather this week.

- Bob's Auto Service
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